It’s no secret to many of our clients that the Social Security Administration has been suffering from serious deficiencies in customer service for quite some time. Over the past several years, the Administration’s total staff has shrunk dramatically, leading to significant cutbacks in customer service. Budget shortages have prevented replacing lost staff as well as taking steps to repair many of these issues.
In a recent article in the LA Times, staff writer Michael Hiltzik addresses Social Security’s abrupt ending of mailings to Americans who contribute to the Social Security Fund and how these cutbacks hurt our collective faith in the Administration’s ability to run its programs effectively.
You can read Hiltzik’s article, entitled, “Another way to harm Social Security: wreck its customer service,”