Jaclyn Charlton is the Director of Active Client Operations for the Social Security Disability Department at Pond Lehocky Giordano. Since joining the firm in 2013, Jaclyn has grown from an entry-level role to leading the department responsible for all Social Security operations from the time an application is filed through claim resolution. She oversees multiple teams, guiding the strategic direction and day-to-day operations of a department that manages an active inventory of over 10,000 clients. With over 15 years of experience in Social Security Disability, Jaclyn brings deep expertise and operational insight. Before joining Pond Lehocky Giordano, she worked at another nationally recognized Social Security law firm. Jaclyn is passionate about driving efficiency, fostering team growth, and ensuring the best outcomes for clients. Originally from South Jersey, she now resides in Philadelphia.